RETURNS AND EXCHANGES


We accept returns of all full price, unworn, unwashed merchandise within 30 days of receipt of your order.

All sales of full price merchandise, are final after 30 days of purchase.

Proper try-on with underwear is required.

All items that are returned for exchange or refund must be unworn.

When exchanging an item that is different from your originally purchased item and the difference in cost is greater than five dollars please return item for refund and purchase new item from our online shop. Please email us to receive a free shipping code for this specific type of exchange.

We will allow an exchange for a different item than purchased if the price difference is five dollars or less.

The buyer is responsible for any return shipping costs.

Items + Return / Exchange Form are to be sent back to:

PANSY
5861 San Pablo Ave
Oakland, CA 94608
USA

Your return will be processed as soon as possible, refunds will take a few days to process.

We hold the right to deny refunds if the merchandise returned does not meet our return policy requirements.

Email us at info@pansy.co with any questions!

Each online order will include a Return/Exchange Form. If you misplace your Return/Exchange Form, please click the link below, print and send back with your item: