Returns & exchanges

Didn’t work out? Send it back
within 30 days.

What we take back

For a refund, each piece needs to be:

  • Returned within 30 days of receiving your order
  • Bought at full price
  • Unworn and unwashed
  • Tried on over underwear

Good to know

Socks can’t be returned or exchanged.

After 30 days, full-price sales are final.

We may refuse a refund if a return doesn’t meet this policy.

Sending it back

  1. Tuck in your invoice

    Include the original invoice with your return so we know who you are, your order number and what you’re sending back. Missing it? A note with your invoice number works too.

  2. Pack it up

    You’re welcome to reuse our envelope if it’s still in good shape. Return shipping costs are yours to cover.

  3. Mail it to our studio

    Address your package to:

    Pansy
    1468 MacArthur Blvd
    Oakland, CA 94602
    USA

    If you can, send it with USPS. Other carriers sometimes have trouble delivering to our studio.

  4. We refund you

    We process returns within 14 days of receiving them and refund the full amount of each item plus any applicable sales tax, minus shipping costs. We’ll email you when it’s done. The money may take a few days to reach your account.

Need a different size?

We’re working on an easier way to swap, but for now every exchange is a return. Send back the piece that didn’t work for a refund, then order the one you’d like instead.

If you’re in the US, we’re happy to send you a free shipping code for your new order. Write to us for one, or with any questions.

info@pansy.co