QUESTIONSQ: When will my order ship out?
A: Your undies will ship within a day or two of your order. We manually process every order from our studio in Oakland, CA. We ship out Monday-Friday except holidays. We offer $7 flat-rate priority shipping via USPS. You will receive a confirmation after your order is processed and we will email you a tracking number after the package has been shipped.
Shipping USPS first class international to Canada is $12 and to all other countries the shipping is $20 (with a few exceptions). Tracking numbers for international orders may or may not update when the package has reached the destination country depending on the mail service in that country. International customers are responsible for all customs fees. Once your package has landed in your country we are not able to contact any foreign postal services on your behalf. International shipping can take between 1-8 weeks depending on the country and their shipping and customs processes. Please contact us if you haven't received after 8 weeks.
Q: How do I know which size to order?
A: Our undies and bra run true to size. Click here for a size chart with more detailed information! If you would like to try on in person, we recommend stopping by one of the stores that stock our undies. If you are in the Bay Area, we are happy to host you in our Oakland studio. Write us to make an appointment!
Q: Can I exchange or return my bra if it doesn't fit?
A: Sure! Ship back to us unworn and we're happy to send you a new size. If you're unhappy with your purchase we'll refund you minus the cost of shipping. Sales are final after 30 days. Please see the Returns page for more details.
Q: How do I care for my pansies?
A: For undies and clothes throw them in the machine, wash cold with delicates. For your bras we recommend hand washing and hang drying inside or outside of direct sunlight. For the undies and clothes we occasionally put in the dryer low heat but hang drying is best for the fabric and the enviroment! Washing by hand and air drying will prolong the life of the bra! If you do wash in a machine, put your bras in a delicates bag so the elastic doesn't get caught/stretched on anything. All of our garments are preshrunk during the dyeing process.
We use the most natural cotton/rubber elastic we can find and sometimes that means it can be senstive to being stretched and worn and occasionally the elastic threads may come out or warp. High heat and UV rays will warp the elastic. We reccomend just snipping the threads that come out and continue wearing. When stretched on your body it should look and wear fine.
Q: How do I extend the life of my bra?
A: First note the care instruction from above! We reccomend rotating between multiple bras and allowing the elastic in your bra to rest between wears.
After being worn a lot, usually 6 months to a year, depending on how often it is worn and your body type, the natural cotton/rubber elastic in your bra will begin to wear down. You may notice the straps are beginning to loosen. We recommend stitching the back straps down an extra length to extend the life of your bra straps. Tutorial forthcoming!
If you have worn through your straps and they no longer have any stretch left write us for replacement elastic!
Q: How do you package your orders?
A: We print your invoices on dead stock paper from a local creative reuse shop. Your pansies come inside an organic cotton jersey bag made from the scraps of our clothing production in the same factory we produce all our pansy garments. We hope you reuse the bag to carry your almonds or stuff it with lavender to make a sachet for your underwear drawer.
Q: Where can I try Pansy on in person?